FREQUENTLY ASKED QUESTIONS

CANCELLATION POLICY

Our stylists REQUIRE a minimum 24 hours notice before cancellation.

If you booked your appointment online, you can cancel it through the email that was sent or through your Acuity account. If you booked your appointment through phone, please call us during business hours or send an email to purplejadebis@gmail.com

LATE ARRIVALS

We understand that life can get hectic and things happen. However, late arrivals of more than 15 minutes may not be guaranteed service and could be asked to reschedule.

RETURNS AND REFUNDS

At Purple Jade Hair Design, we strive to ensure every client leaves happy. If you are unsatisfied with your service, please contact us within 7 days to discuss your options. Please note that we do not offer refunds on completed services. However, our team will gladly work to adjust your hair to your liking. Additionally, please note that opened or used retail products cannot be returned or refunded.

REMINDERS

If you booked through online booking, you will be sent reminders for your appointment. However, this is just a courtesy. It is your responsibility to remember your appointment.

SERVICE PRICING

Please note that our service prices are starting rates and will vary based on your selected stylist, as well as your hair's unique length, thickness, and history. To ensure you know exactly what to expect, we highly recommend booking a complimentary 10-minute consultation. This allows us to assess your hair and provide an accurate, customized quote prior to your main appointment.